As a Service Desk Engineer, I provide first-line technical support to end-users by troubleshooting hardware, software, and network issues. You are responsible for logging incidents and service requests, diagnosing problems, offering solutions, and escalating complex issues to higher-tier support teams when necessary. My role is also to ensure timely resolution of problems, maintain communication with users throughout the process, and contribute to the continuous improvement of service delivery. Additionally, I assist with setting up and configuring new systems or software and ensure that IT services are aligned with business needs..